Privacy Policy

2. Information We Collect

We may collect both personal and non-personal information when you interact with our website, visit our venue, or use our services. The information we collect can include:

In some cases, non-personal information may be combined with personal information. Where that occurs, we treat the combined data as personal information and handle it accordingly.

3. Use of Personal Information

We use the personal information we collect to operate our venue, deliver our services, and provide you with a seamless and tailored guest experience. This may include:

• Processing and managing table and lounge reservations
• Confirming, updating, or amending bookings and responding to special requests
• Managing event registrations, guest lists, and related logistics
• Administering newsletter subscriptions, including personalised content and updates
• Responding to enquiries submitted via the Contact Us page or other channels
• Providing customer service, support, and post-visit follow-up
• Sending service-related communications, such as reservation confirmations and important notices
• Operating and improving our website, venue services, and guest experiences
• Complying with legal obligations and enforcing our Terms and Conditions

Where required by law, we will only use your personal information for direct marketing purposes with your consent, and you may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

4. Non-Personal Data Collection

When you visit our website, we and our service providers may automatically collect non-personal and aggregated data to help us understand how visitors engage with Turr Away online. This information does not directly identify you and may include:

• Traffic patterns and navigation paths through our website
• Time spent on particular sections or pages
• Interaction with features such as image galleries, menus, or event previews
• Performance metrics, error logs, and loading speeds

We use this data to enhance our website design, content, and functionality, improve search and browsing capabilities, and ensure our digital experience remains cinematic, responsive, and intuitive for all visitors.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to deliver a refined and consistent digital experience. Cookies are small data files stored on your device that help us recognise your browser and remember certain information.

5.1 Types of Cookies We May Use

• Essential cookies – Necessary for core site functionality, such as security, page navigation, and basic features.
• Performance and analytics cookies – Help us understand how visitors use our website so we can improve layout, navigation, and content.
• Preference cookies – Remember choices such as language, region, or previously viewed content to enhance your experience.
• Marketing or campaign cookies – Used, where applicable and permitted, to measure the effectiveness of campaigns or promotions.

5.2 Your Cookie Choices

When required by applicable laws, we will request your consent for the use of non-essential cookies and provide options to manage your preferences. You may also adjust your browser settings to accept, reject, or delete cookies. If you choose to block certain cookies, some website features or services may not function as intended.

6. Sharing Your Information

We do not sell your personal information. However, we may share your information with carefully selected and trusted partners where necessary to operate Turr Away and provide our services. This can include:

• Service providers and vendors – Such as reservation platforms, payment processors, marketing or email service providers, analytics providers, and IT support.
• Event partners – Where information is needed to manage guest lists, security, or special event arrangements.
• Professional advisors – Such as legal, accounting, or compliance advisors where reasonably necessary.
• Law enforcement or regulatory bodies – Where required or authorised by law, or where we believe it is necessary to protect our rights, guests, staff, or property.

In each case, we seek to ensure that third parties only access the information necessary to perform their specific functions and are required to handle personal information in line with applicable privacy and confidentiality obligations.

7. Third-Party Services

Our website and services may integrate or interact with external platforms and providers. These third parties may collect or receive certain information about you in connection with the services they provide to us. Common examples include:

• Online reservation and booking platforms
• Payment gateways and fraud prevention tools
• Email and marketing automation systems
• Website analytics and performance tools
• Social media platforms and embedded content services

These third-party services operate under their own terms and privacy policies. We encourage you to review the privacy statements of any platforms or providers you use in connection with Turr Away to understand how they handle your information.

8. Data Protection & Security

We take the security of your information seriously and implement reasonable technical, organisational, and physical safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

• Use of secure servers and, where applicable, TLS/SSL encryption for data in transit
• Access controls and permissions for staff and service providers
• Internal policies governing the handling of guest and customer information
• Monitoring and maintenance of systems to help detect and address potential vulnerabilities

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. As such, we cannot guarantee absolute security, and you share information with us at your own risk. If you suspect any unauthorised use or security issue involving your information, please contact us promptly.

9. Your Privacy Rights

Depending on the laws applicable to you, you may have certain rights in relation to your personal information. Subject to any lawful grounds for refusal, these can include:

• Access – The right to request confirmation as to whether we hold personal information about you and, where appropriate, access to that information.
• Correction – The right to request corrections or updates to any personal information that is inaccurate, incomplete, or out of date.
• Withdrawal of consent – Where we rely on your consent (for example, for certain marketing communications), you may withdraw that consent at any time.
• Deletion – The right to request that we delete personal information in certain circumstances, subject to legal and operational retention obligations.
• Complaints – The right to lodge a complaint with us and, if unresolved, with a relevant privacy or data protection authority.

To exercise any of these rights, please contact us using the details provided in the How to Contact Us section, and we will respond within a reasonable timeframe.

10. Retention of Data

We retain personal information only for as long as is reasonably necessary to fulfil the purposes outlined in this Privacy Policy or as otherwise required or permitted by law. This may include:

• Maintaining reservation and transaction records for audit, tax, and compliance purposes
• Retaining guest and event history to manage bookings and deliver a consistent hospitality experience
• Storing communication records to handle enquiries, feedback, or disputes

When personal information is no longer required for these purposes, we will take reasonable steps to de-identify or securely destroy it, unless we are required by law to retain it for a longer period.

11. Policy Updates & Notifications

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. Any revisions will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect and handle your information. If changes are material, we may also provide additional notice, such as through the website or direct communications where appropriate.

This Privacy Policy is current as of the date shown in the "Last Updated" notice below.

12. How to Contact Us

If you have any questions about this Privacy Policy, our data handling practices, or if you wish to exercise your privacy rights, please get in touch with the Turr Away team.

You can contact us via the Contact Us page on our website or by using the contact details displayed there. When submitting a privacy-related request, please provide enough information for us to verify your identity and understand your enquiry so we can respond efficiently.

Last updated: [Insert Date]